Pain Points Platform
Turn your team's frustrations into measurable savings
Every business has hidden inefficiencies that cost thousands each year. Your staff know exactly where they are. They just need a way to tell you.
Pain Points Platform
Every business has hidden inefficiencies that cost thousands each year. Your staff know exactly where they are. They just need a way to tell you.
Your team wastes hours every week on repetitive tasks, broken processes, and manual workarounds. Most of it goes unreported because there's nowhere to report it.
Staff spend 30 minutes a day on a workaround? That's over 130 hours a year, per person. Multiply that across your team and the numbers are staggering.
Your team knows what's broken. But without a structured way to report it, the same complaints echo in corridors and never reach decision-makers.
Without data, you can't tell a minor grumble from a £50,000 problem. Pain Points gives you the numbers to make informed decisions.
From frustration to resolution in five clear steps. The platform does the maths so you can make the decisions.
Staff submit pain points describing what's wrong, how often it happens, and how long it takes each time.
The platform calculates a baseline annual cost automatically. Colleagues who share the same pain point click "I have this too" and the cost scales up.
During discovery, accurate costs are determined based on the affected team members and their actual salaries.
See exactly which problems cost the most, affect the most people, and have the biggest business impact.
Pain points move through a clear lifecycle: Backlog → Discovery → Scoping → Approved → In Progress → Completed. When a problem gets solved, the team celebrates.
A real platform, built for real businesses. Here's what your team will see.
The Kanban board gives your leadership team a clear view of every pain point as it moves through Backlog, Discovery, Scoping, Approved, In Progress, and Completed. Drag and drop to move things forward.
Every pain point shows the estimated annual cost, the frequency, and a list of every person who's confirmed "I have this too". The more people affected, the higher the cost and the stronger the case for change.
Anyone can propose a solution with a description and estimated effort. Colleagues vote on proposals to surface the best ideas. Leadership can accept or reject proposals directly in the platform.
Staff can submit anonymously for sensitive issues. When upvoting, they choose between "I have this too" (which adds them to the affected users and increases the cost) and "Show support" (a simple thumbs up for a colleague).
Badges to earn
Lifecycle stages
Badge categories
Leaderboard categories
Reporting pain points shouldn't feel like a chore. The platform makes it genuinely rewarding.
Earn points for submitting pain points (+10), commenting (+5), receiving upvotes (+2), and getting problems resolved (+25 bonus).
Submissions, comments, upvotes, completions, points, cost impact, proposals, streaks, and milestone achievements.
Attach real-life rewards to badge achievements, customised per customer. Extra annual leave, experience vouchers, team lunches, tech gadgets.
8 leaderboard categories with time filtering. Champions highlighted. Paged for large teams.
Submission and login streaks track consecutive weeks. Miss a week? Streak savers protect your run automatically.
Staff don't just report problems, they propose solutions. Colleagues vote, leadership accepts. Everyone's invested.
66 badges across 13 categories
Physical rewards tied to achievements
Per-customer reward management
Everything you need to capture, quantify, and act on your team's pain points.
Baseline annual costs calculated instantly using frequency, time, and national minimum wage. Scales with every "I have this too" upvote.
When colleagues confirm they share the same pain point, the picture becomes clearer and the cost scales automatically.
Track pain points from Backlog through Discovery, Scoping, Approved, In Progress, to Completed with drag-and-drop.
Per-organisation setup with single sign-on, synced groups for audience targeting, and automatic user provisioning.
Staff can report sensitive issues anonymously. Their name is hidden from colleagues but visible to administrators.
Every pain point has a visual timeline tracking its journey from submission through comments, milestones, and resolution.
Built-in help pages guide your staff through the entire process: why the platform exists, how to report, what happens next, how rewards work, and how to claim physical prizes. No training needed.
Introducing a new platform to your team is half the battle. We've built a professionally crafted CEO email template that explains what Pain Points is, why it matters, and exactly what you're asking your team to do.
Personalise it with your name, send it out, and your team is ready to go from day one.
View Full Email TemplateWant to know how Pain Points handles authentication, data isolation, and API security? We've published a full architecture overview — no black boxes, no hand-waving.
Ready to uncover what's costing your business? Pick a time that works for you.