Extraordinary Outcomes
Come from investing in the right foundations, enabling you to go further, faster
Is this for you?
If that sounds familiar, keep reading.
Boring First. Brilliant After.
Every business we work with starts in the same place: getting the stuff right that most people find boring!
You can't automate on unstable ground, weak security, and you can't benefit from AI when your data is scattered across disconnected tools. Once the basics are bulletproof, the next steps are yours to choose.
Most IT companies prove their value by showing you how busy they've been. We'd rather show you what's no longer going wrong, and what your team found that nobody else would have.
The Stuff You'll Never Have to Think About
You know the feeling. A laptop won't update. Someone's locked out of their email. A leaver still has access three weeks later. Nobody's sure if backups are actually running. Your team works around it, but every workaround costs you time, focus, and money.
We make all of that disappear. We take full ownership of your technology so none of it is your problem any more. Unlimited support included. Your team calls us the moment something isn't right. No hesitation, no invoice.
Managed
Endpoints
Your team's devices stay updated, encrypted, and secure without anyone having to think about it. If one goes missing, it is wiped before it becomes a problem. Windows, Mac, iOS, Android.
Exceptional Security
as Standard
Your accounts protected, your email filtered, your team trained to spot attacks, and your data backed up and recoverable. Not an add-on. Every client gets this from day one.
24/7/365
SOC
Threats caught and stopped before they reach your business. Compromised accounts locked down automatically. If something suspicious happens at 3am on a Sunday, it is already being dealt with, whether you are awake or not.
Team Changes
Included
New starters get their accounts, email, devices, security policies, and application access from day one. Leavers are fully offboarded with access revoked, licenses recovered, and data retained or removed to policy. No gaps, no forgotten accounts sitting open.
Unlimited
Support
Log as many tickets as you need. Portal, email, or phone. No per-incident charges, no watching the clock.
Guaranteed
Response Times
Critical issues: 1 hour. High priority: 2 hours. Our average email response time? Under 15 minutes.
Virtual
CTO
Someone thinking about where your technology should be in 12 months, not just keeping it running today. Strategic advice that connects IT decisions to business results.
One
Monthly Fee
Per user, per device. Paid by Direct Debit. No surprise invoices, no chasing, no credit terms to negotiate.
The Stuff That Actually Moves the Needle
With the "boring" stuff handled, the real question is: where are you losing time and money without realising it?
That's where Pain Points comes in. We built this platform ourselves because nothing like it existed.
How much are your hidden inefficiencies costing you?
One person loses 30 minutes a day to a workaround. Annoying, but manageable. You probably wouldn't even notice it.
But what if 20 people across the business have the same problem? That is 10 hours a day. 50 hours a week. Over 2,500 hours a year. At an average cost of £20 an hour, that single inefficiency is costing your business over £50,000 a year.
Pain Points gives every member of your team a way to surface these problems. The platform calculates the real cost and ranks by impact, so you know exactly where to focus first.
Explore the Pain Points Platform
Real Cost Data
The platform calculates the annual cost of each pain point automatically. As more people confirm "I have this too", the cost scales up.
Who's Affected
See exactly who shares the same problem. One person's annoyance becomes a business-wide issue when 20 people confirm it.
We Can Fix It Too
We can take what Pain Points surfaces and fix it. Process redesign, automation, AI agents. Each project scoped and quoted separately.
So Who's Behind All This?
And what's the deal with the shark?
Hi, I'm Gary. As you can probably tell from my photo, I'm totally normal - says the one holding a Land's End to John O'Groats cycling medal.
Anyways, that shark. That's a Tiger Shark!
And that diver in front of it? My daughter, age 12, totally calm and enjoying life 20 meters below the surface!
No cages. Just me, her, our guide (just out of shot) & the shark; well there was actually 6 of them.
You see, totally normal!
People often ask me why would I let her do this.
I want her to grow up understanding that extraordinary outcomes don't happen by accident. They require the right mindset, and then the investment to back it up.
Not just money, though yes, that too. But investment of time, effort, planning, training, discipline, the right equipment & the right team.
The businesses I work with don't settle for technology that "sort of works." They invest in foundations that let them scale, invest in uncovering their teams hidden pain points and hidden costs, automate and focus their people on what actually matters: growing the business.
If you're running a growing business and you're ready to stop fighting your technology and start leveraging it, I'd like to hear from you.
Don't Just Take Our Word For It
What colleagues and clients say about working with us.
Meet the Team
The people behind Grenadier Computing.
Gary Goodson
Founder
Started coding at 8, landed his first commercial project at 14, and hasn't stopped since. From building enterprise platforms to running IT for growing businesses, Gary's happiest when he's making technology disappear into the background.
Dawn Goodson
Business Administrator
15 years in the NHS taught Dawn that precision matters, whether it's blood transfusion or bookkeeping. She keeps Grenadier Computing running behind the scenes, so Gary and Harvey can focus on transforming yours.
Harvey Cave
IT Support Technician
Harvey ran IT single-handedly across three college sites before joining Grenadier Computing. Give him a problem and he'll figure it out, whether that's a firewall, a ticketing system, or something he's never seen before. That's just how he's wired.
We Know Holiday Parks
With over 15 years in the UK holiday and leisure park industry, we understand seasonal staffing, peak-period pressure, remote sites, and technology that has to just work when you're at your busiest. This isn't a sector we've dabbled in. It is one we know inside out.
Learn more about our holiday park expertise"You're Too Small"
We hear this one a lot.
We're not trying to become a 50-person company serving a thousand clients. That model exists and it's how you end up speaking to a different engineer every time, waiting in a queue, and getting generic advice from someone who's never seen your environment.
We stay small on purpose. Fewer clients, deeper relationships. That's how we deliver the kind of service that bigger firms can't.
Technology Over Headcount
When your IT is built right, things rarely go wrong. And when they don't go wrong, you don't need a big team firefighting. We have built our operation around automation, monitoring, and proactive management, so a small team can do what used to take entire IT departments.
Built to Run Without Anyone at a Desk
Our software engineering background enables us to automate, monitor, and protect your devices and your people from anywhere in the world, from the palm of our hand. Patching runs on schedule. Threats are caught and contained by an award-winning, globally recognised SOC rated #1 for managed detection and response.
Direct Access
When you call us, you get us. Not a call centre, not a ticket queue, not a junior who has to escalate everything. You speak directly to the people doing the work.
Senior-Level Attention
Every client gets senior-level attention as standard. There is no B-team. No rotating cast of engineers who do not know your setup.
"But You're Not Local To Us"
We've never visited most of our clients, because we've never needed to.
Let's Have a Chat
Whether you need someone to look after the infrastructure, build something new, or just help you figure out what the right next step is, we're here for that conversation.
No sales pitch. No pressure. Just a straightforward chat about what you need.
We only take on a small number of new clients each year. If you are thinking about it, now is a good time to start the conversation.