EXTRAORDINARY OUTCOMES
Managed IT for
growing UK businesses
Unlimited support, strong cybersecurity, and a team your people will forget is external.
Extraordinary Outcomes Start With Mindset
So who's behind Grenadier, and what's the deal with the shark?
Hi, I'm Gary, and I'm the owner of Grenadier Computing.
Now, I could have gone with the usual "above the fold" stock photo of those smiley, "white-teeth" people all huddled around a desk that most IT companies tend to go with, but that wouldn't have given you any insight into who I am or what I care about, and it doesn't set the tone for the kind of experience you can expect from working with us.
That shark, it's a Tiger Shark!
That diver in front of the shark? My daughter, at age 12, PADI Advanced Open Water Diver & Enriched Air Diver, totally calm and enjoying life 20 metres below the surface!
No cages. Just me, her, our guide (just out of shot) & the shark; well there were actually 6 of them, along with several other groups of divers in the vicinity too.
People often ask me why would I let her do this.
It's really quite simple; mindset!
Extraordinary outcomes don't happen by accident. They require the right mindset, and then the investment to back it up.
Not just money, though yes, that too. But investment in time, effort, planning, training, discipline, processes, standards, understanding and mitigating the risks, the right equipment, the right team.
The same is true for businesses and their technology.
If you see technology as a business enabler, something worth investing in properly, you're exactly the kind of client we work with.
Boring First. Brilliant After.
Every business we work with starts in the same place: getting the boring stuff right.
It starts with strong security, clear structure, and processes applied the same proven way every time. That solid foundation is what makes the brilliant stuff possible: automation that sticks, AI that genuinely helps, and a setup that scales as you grow. Where you take it from there is yours to choose.
Every Customer, Same Level
No bronze, silver, or gold tiers. No paying more for the security that should have been there anyway. Everyone we work with gets the complete foundation below, from day one, whether you are a team of three or three hundred.
And it is all of it, or none of it. This isn't something we are prepared to half-do. We only work with businesses that want everything done properly, with nothing left out, because a breach on our watch reflects on us as much as on you. The stakes are too high to play games with, so if you are hoping to cut corners on security, we are honestly not the right fit, and we would both be better off knowing that now.
It is also how we keep the service this sharp. We set every client up the same proven way and get exceptional at that one way, rather than spreading ourselves thin across dozens of different setups. Doing one thing brilliantly, over and over, is what makes our response times, our support, and our pricing possible.
Your Own
Identity
Everyone signs in as themselves, protected by multi-factor authentication. No shared logins, always clear who did what, and a stolen password on its own gets nobody in.
Conditional
Access
Sign-ins allowed only from approved locations and compliant devices. Logins from overseas are blocked by default, switched on only when you travel and let us know.
Managed
Devices
Every managed device enrolled in Microsoft Intune. Set up the same way and managed remotely. Windows, Mac, iOS, and Android.
Hardened &
Encrypted Devices
Locked to proven security baselines and fully encrypted, with USB storage blocked and admin rights removed from every user. Lose a device and it is wiped remotely before it becomes a data breach.
Patched &
Up to Date
Windows, your applications, firmware, and drivers patched and updated daily. The holes attackers rely on are closed before anyone has to think about them.
Defender on
Every Device
Microsoft Defender watching every device, catching and isolating malware and ransomware before it has a chance to spread.
Hardened
Microsoft 365
Your tenant locked down properly rather than left on risky defaults, closing the gaps attackers try first.
Email
Filtering
Phishing, spam, and malicious attachments stopped before they ever land in an inbox.
Email That
Can't Be Faked
SPF, DKIM, and DMARC set up and kept right, so nobody can send email pretending to be you and your genuine messages keep landing where they should. We manage all your domain and DNS records too, so everything points where it should.
Web
Filtering
Dangerous and risky websites blocked automatically, on any network, in the office or out of it.
24/7/365
SOC
A security operations centre watching your accounts and devices around the clock. Something suspicious at 3am on a Sunday is already being dealt with, whether you are awake or not.
Backups
That Work
Your data backed up and regularly proven recoverable, so ransomware, mistakes, and accidental deletions never turn into disasters.
Trained,
Tested People
Your team trained to spot attacks and tested with realistic phishing simulations, turning your people into a strength instead of the weak link.
Asset Register
& Reporting
Every managed device tracked in an asset register, with reports and a portal so you can always see exactly what you have and where it is.
Consistent Email
Signatures
Company-wide email signatures created and controlled centrally, so everyone looks consistent and on-brand without editing their own.
Print &
Scan to Email
Company printers brought under central print management with standardised queues, plus secure scan-to-email set up across your devices.
Team Changes
Included
New starters get their accounts, email, devices, security policies, and application access from day one. Leavers are fully offboarded with access revoked, licenses recovered, and data retained or removed to policy. No gaps, no forgotten accounts sitting open.
Unlimited
Support
Log as many tickets as you need. Portal, email, or phone. No per-incident charges, no watching the clock.
Guaranteed
Response Times
Critical issues: 1 hour. High priority: 2 hours. Our average email response time? Under 15 minutes.
Virtual
CTO
Someone thinking about where your technology should be in 12 months, not just keeping it running today. Strategic advice that connects IT decisions to business results.
One
Monthly Fee
Per user, per device. Paid by Direct Debit. No surprise invoices, no chasing, no credit terms to negotiate.
Here is what ties all of this together. Our job is to run your IT so well that you hardly ever need to contact us. A traditional break/fix company makes more money the more problems you have! We are the exact opposite: we are at our most profitable when everything just works and nothing goes wrong. For once, your IT provider's incentives are completely aligned with yours.
Now for the Brilliant Part
With the "boring" stuff handled, the real question is: where are you losing time and money without realising it?
That's where Pain Points comes in. We built this platform ourselves because nothing like it existed.
How much are your hidden inefficiencies costing you?
One person loses 30 minutes a day to a workaround. Annoying, but manageable. You probably wouldn't even notice it.
But what if 20 people across the business have the same problem? That is 10 hours a day. 50 hours a week. Over 2,500 hours a year. At an average cost of £20 an hour, that single inefficiency is costing your business over £50,000 a year.
Pain Points gives every member of your team a way to surface these problems. The platform calculates the real cost and ranks by impact, so you know exactly where to focus first.
Explore the Pain Points Platform
Real Cost Data
The platform calculates the annual cost of each pain point automatically. As more people confirm "I have this too", the cost scales up.
Who's Affected
See exactly who shares the same problem. One person's annoyance becomes a business-wide issue when 20 people confirm it.
We Can Fix It Too
We can take what Pain Points surfaces and fix it. Process redesign, automation, AI agents. Each project scoped and quoted separately.
Is this for you?
If that sounds familiar, keep reading.
Grenadier Computing is a UK-wide, remote-first managed IT services provider supporting growing businesses across the country. We combine IT support, cybersecurity, and automation into a single service that keeps your technology running and your team moving forward.
Don't Just Take Our Word For It
What colleagues and clients say about working with us.
Meet the Team
The people behind Grenadier Computing.
Gary Goodson
Founder
Started coding at 8, landed his first commercial project at 14, and hasn't stopped since. From building enterprise platforms to running IT for growing businesses, Gary's happiest when he's making technology disappear into the background.
Dawn Goodson
Business Administrator
15 years in the NHS taught Dawn that precision matters, whether it's blood transfusion or bookkeeping. She keeps Grenadier Computing running behind the scenes, so Gary and Harvey can focus on transforming yours.
Harvey Cave
IT Support Technician
Harvey ran IT single-handedly across three college sites before joining Grenadier Computing. Give him a problem and he'll figure it out, whether that's a firewall, a ticketing system, or something he's never seen before. That's just how he's wired.
We Know Holiday Parks
With over 15 years in the UK holiday and leisure park industry, we understand seasonal staffing, peak-period pressure, remote sites, and technology that has to just work when you're at your busiest. This isn't a sector we've dabbled in. It is one we know inside out.
Learn more about our holiday park expertise"You're Too Small"
We hear this one a lot.
We're not trying to become a 50-person company serving a thousand clients. That model exists and it's how you end up speaking to a different engineer every time, waiting in a queue, and getting generic advice from someone who's never seen your environment.
We stay small on purpose. Fewer clients, deeper relationships. That's how we deliver the kind of service that bigger firms can't.
Technology Over Headcount
When your IT is built right, things rarely go wrong. And when they don't go wrong, you don't need a big team firefighting. We have built our operation around automation, monitoring, and proactive management, so a small team can do what used to take entire IT departments.
Built to Run Without Anyone at a Desk
Our software engineering background enables us to automate, monitor, and protect your devices and your people from anywhere in the world, from the palm of our hand. Patching runs on schedule. Threats are caught and contained by an award-winning, globally recognised SOC rated #1 for managed detection and response.
Direct Access
When you call us, you get us. Not a call centre, not a ticket queue, not a junior who has to escalate everything. You speak directly to the people doing the work.
Senior-Level Attention
Every client gets senior-level attention as standard. There is no B-team. No rotating cast of engineers who do not know your setup.
"But You're Not Local To Us"
We've never visited most of our clients, because we've never needed to.
Let's Have a Chat
Whether you need someone to look after the infrastructure, build something new, or just help you figure out what the right next step is, we're here for that conversation.
No sales pitch. No pressure. Just a straightforward chat about what you need.
We only take on a small number of new clients each year. If you are thinking about it, now is a good time to start the conversation.